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Experience ....

September 2009 to
Omniprove Ltd
Cottingham, East Yorkshire, UK


Provision of process improvement, management system assessment and business assurance services based around ISO/IEC 9001, ISO/IEC 20000-1, TickITplus, CMMI-DEV, CMMI-SVC, CMMI-ACQ and Sarbanes-Oxley entity level controls.

Member of the Joint TickIT Industry Steering Committee (JTISC) with responsibility for developing the TickITplus BPL processes and database. Development and delivery of TickITplus Foundation Course and TickITplus Capability Course. First registered TickITplus Capability Assessor.

Author of the TickITplus Core Scheme Requirements, Kick Start Guide and co-author of the TickITplus Base Process Library – Guidance.

Subcontracting auditor and trainer for LRQA and trainer for IT Governance.
March 1998 to
August                2009

CSC Computer Sciences Ltd
Farnborough, Hampshire, UK

June 1999 to
August 2009

Principal Quality Management Consultant

Working with CSC and external clients towards process improvements and formal appraisals based on the SEI CMMI Capability Maturity Model. Conducting authorised SEI SCAMPI Class A, B and C appraisals on behalf CSC and external clients. Contributions to internationally recognised conferences and publications, including presentations at the European SEPG, series of articles for TickIT International and publications for Quality World.

Provision of technical advice, expertise and training in the SEI CMM model across all business units within CSC UKD. Leading SEI internal Software Capability Evaluations and conducting CMM walk-throughs in preparation for the level 2 capability evaluation achieved August 2000, the level 3 capability evaluation achieved September 2001 with no reported weaknesses, and the level 5 capability evaluation in August 2002.

Providing assistance, support, training and audits throughout the transition to ISO 9001:2000 in CSC UKD. Joint development and delivery of an internal two day ISO 9001:2000 auditor conversion course. Developed, managed and participated in the integration of ISO 9001:2000 surveillance visit with continuous CMMI Class ‘B’ appraisals as part of enforcing ongoing awareness of the CMMI initiatives.

Conducted ISO 9001 internal audits and second party audits on suppliers of IT services in support of all CSC outsourcing, consultancy, and support operations.

Subcontract work to LRQA including the provision of QMS and TickIT audits and delivery of the IRCA registered Lead TickIT auditor’s course including audits to the new ISO 9001:2000 standard. Involved in the successful integration of ISO 9001:2000 and Sarbanes-Oxley assessments for one client.
March 1998 to
June 1999
Quality Manager, CSC - Ford Business Unit, Daventry

Development and maintenance of the Ford Business Units Quality Management System to ensure continued delivery of a quality service to the client and compliance with ISO 9001:1994.

Subcontract work to LRQA including the provision of QMS and TickIT audits and delivery of the IRCA registered Lead TickIT auditors course
April 1994 to                  February 1998
Lloyd’s Register Quality Assurance Limited
Coventry, West Midlands, UK

April 1994 to
February 1998

QMS Assessor and Trainer, Home Based

Undertaking the delivery of LRQA assessment services including over 250 assessment or surveillance days and involving recommending approval, deferral, suspension or withdrawal of certificates. Delivering the IRCA registered Lead TickIT Auditor and Internal Software Auditing courses. Development of the 1 day LRQA Auditing in an IT environment course. Assessments and training has been given world-wide, including assessments in China, South Korea & Europe and one Lead TickIT Auditors course given in South Korea.

The assessment standards included ISO 9001, TickIT, GS9000 and the BS EN 46001. Assessment topics required to be covered by these standards include, management responsibilities, management system documentation, learning and development, contractual arrangements, design, development and testing, support, maintenance, configuration management, procurement and vendor arrangements, internal auditing, corrective and preventive actions, and continuous improvement.

Assessment tasks include conducting preliminary assessments, initial assessment, follow-up visits, surveillance’s and certificate renewals to clients from many industrial sectors. These clients range from small companies to large multinational corporations in many countries, requiring, on occasions, assessments to be conducted through translators, for example at Hyundai Motors & Hyundai Information Technology.

An important element of the job involves planning and managing the complete assessment, including programme production, assessment team management and briefings, travel, coordination of multi-site issues, and full reporting.

Assessments necessitate meetings, interviews and discussions with a wide range of client personnel, including board room executives, senior management, supervisors and technical specialists. Reporting involves producing and agreeing Non-compliance Notes, observation reports and assessment paperwork in a timely manner during the assessment. When necessary formal preliminary assessment reports are prepared.

Tailored and delivered the Internal Software Auditing course for a specific LRQA client and developed a one day add-on module to the normal Internal Auditing course covering auditing in an IT environment for non-IT auditors.
September 1980 to April                1994
British Aerospace Defence Limited
Military Aircraft Division, Brough, East Yorkshire, UK

March 1992 to
April 1994
Quality Manager – Software, Brough

Undertook all software Quality Assurance activities across the Brough site, including audits, vendor assessments and approvals, product reviews, investigations and corrective actions. Support was given on software Quality Management Systems, Quality plans, interpretation of requirements and Customer liaison.

Responsibilities included the co-ordinated introduction of Statistical Process Control techniques across the site after thorough evaluation, consultation and consideration of divisional policies.

The management of the Calibration Laboratory handling over 17,000 items across the Brough site per year.
November 1988 to March 1992
Principal Engineer - Airborne Software, Systems Computing

Established an Airborne Software development capability on the Brough site, including recruitment, training, resourcing, planning and reporting. The team expanded from two to over forty software engineers, including trainees, graduates, mature staff and sub-contractors.
Responsible for the project management of three European Fighter Aircraft (EFA) mission critical software packages using CORE, HOOD and Ada with adherence to project standards and procedures.

Accountable for the subcontract development of Hawk software, including contractual and technical negotiations, supplier management and oversight, vendor work product reviews and approvals. Accountable for the provision of a Hawk Software Quality Management System capable of allowing future in-house Hawk software development.

Conducted second party quality assurance audits on a range of suppliers involved in the Hawk and EFA programmes.

Responsible for the co-ordination of the Departments capital submissions, budgets, training, software library, recruitment, computing facility and office equipment involving other functional groups, departments and suppliers as necessary. Deputised for the Head of Department in his absence.
February 1988 to November 1988
Staff Engineer, Avionics Systems Department, Brough

Responsible for the Military Aircraft Division Computer Aided Tactics programme at the Brough site. This involved the development of advanced mission management software and subsequent Rig demonstration to divisional Directors.

Produced the specification for sub-contract development of the EFABus prototyping facility in support of the European Fighter Aircraft development programme, managed the supplier and conducted acceptance of the facility. Co-ordinated the internal development of an EFABus modelling package.

Provided specialised software support and advice during the installation and commissioning of the BAe Hawk Avionics Development Rig at Brough.
December 1984 to
February 1988
Engineer in Charge, Avionics Systems Demonstrator Rig (ASDR)

Specified the Stage 3 Mil-Std-1553B Bus Controller firmware enhancements and managed the sub-contract process through to a successful completion. Assisted in the approval of all Stage 3 Finite State system integration specifications for sub-contract development, including review of vendor submissions, vendor progress meetings, and work product acceptance.

Responsible for the production of specialised in-house Rig software and for the support to on-site sub-contractors during acceptance tests and integration.

Presentations and demonstrations of software tools, techniques and methods adopted throughout the ASDR project to senior British Aerospace management, Industry and Ministry of Defence representatives.

Responsible for the management of the computing facility supporting the ASDR project including, support, maintenance, enhancements, and procurement, liaison and support to IT equipment vendors.
March 1981 to December 1984
Engineer , Avionics Systems Demonstrator Rig (ASDR)

Conversion of a linear aerodynamic model into a non-linear real-time model used in support of the Rig. Production of the Stage 1 Mil-Std-1553B Bus Controller executive software using a Coral 66 cross development system.

Development of a specialised Finite State Specification and Simulation package in VAX/VMS Pascal to support the production of complex avionics subsystem specifications.

Technical overseeing of the subcontract with the University of Hull to provide a system specification technique based on Finite State principles.

Participation in the working group responsible for the production of R & D and Airborne Software Standards for use throughout the Technical Department.
September 1980 to March 1981
Graduate Trainee, Business Systems, Brough

Designed, developed and implemented a specialised data processing tape management system for the ICL mainframe.

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